Keep your system working, whatever the supply.
Groundwater blends, tank storage and high temperatures all shorten filter life. Our plan schedules the engineer, ships replacements on time and protects your warranty.
Servicing, filters and support, in one place.
Each plan brings planned visits, consumables and expert help together, so nothing depends on someone remembering a date.
Planned servicing
Visits from every 3 months, with the interval set by your supply, how hard it is and how heavily the system is used.
Filters on autopilot
Replacement cartridges are dispatched against real water use, so they reach you just before they are due.
*With the SovSmart IoT system (optional extra).
Priority support
Priority call-out to a trained engineer, scheduled servicing and the manufacturer's warranty kept in force throughout.
One setup. Then we take over.
Survey
We assess the system and the supply, new or existing, and agree a visit schedule that suits your water.
Schedule
Engineer visits and filter deliveries are booked around your household or business hours.
Service
On each visit we clean, check and change consumables, so performance holds and the warranty stays valid.
Support
Between visits you have priority call-out, and every service record is kept together.
Plans for villas and businesses.
Home plans are paid yearly. Restaurants, compounds and multi-site groups get cover built around them, so ask us for a quotation.
- CrownGuard Home Triple system
- Bi-annual filter supply (twice a year)
- Self-change, shipped to your door
- 1-year manufacturer's warranty
- Engineer filter change & disinfection
- Everything in Essential, plus:
- Bi-annual filter change by our technician
- Full system disinfection
- CrownGuard Home Triple system
- 1-year manufacturer's warranty
- Comprehensive (parts inclusive) or service & media only
- Dedicated account manager for multi-store sites
- Comprehensive digital service reporting
- Coordinated multi-site servicing
- SLA-backed response times
Each visit, on record.
We log what was checked, changed and tested on every visit, so you can see the state of your system at any time. Groups with several branches receive one combined report, handled by a named account manager.
- Service history for every system
- Water-quality checks recorded each visit
- Multi-site reporting in one place
Cover that scales with your sites.
From a single coffee shop to branches in several cities, we plan servicing and consumables around your operation. Share your setup and we will prepare a plan.